Forgot Your Password?

To create your new password, you will need to first enter your mobile number and then answer your secret question. If you do not have a secret question, we can send a free text message to your mobile number containing a temporary password that will allow you to sign in to My Verizon.


FAQs

What if I block text messages?
You will be able to receive this free text message and continue to have all other text messages blocked.
Will the temporary password   expire?
No, your temporary password does not have an expiration date. You can use this temporary password to sign in at anytime.
Where can I set up a secret   question?
After signing in, you will be asked to create a new password and set up a secret   question.
For Mobile Broadband Users   (Netbooks, Modems, PC
Cards)
To retrieve your temporary password, you'll need to go to the TXT Messaging Tab in VZACCESS Manager.

If your device cannot receive text messages, please proceed through the Forgot Password screens and your temporary password will be mailed to your billing address. Once received, sign in to My Verizon using your mobile number and temporary password.